Error Codes

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This page contains the list of API errors codes and their messages.

Contents

1000 Authentication Errors

Error Code Error Explanation
1001 Provided User ID does not exist or is invalid.
1002 Provided email address does not exist or is invalid.
1003 Provided username and password do not match or are invalid.
1004 The session for the provided token has expired. Please re-authenticate to receive a new token.
1005 Provided session token is invalid.
1006 Session token was not provided.
1007 Provided API Key is invalid.
1008 API Key was not provided.
1009 Signature for the message was not provided.
1010 Provided message signature was invalid. Validity of the message could not be confirmed.
1011 User account has been locked by the administrator.
1012 User ID and email both have not been provided.
1013 Required parameter {parameter name} is missing.
1014 A user with the same email address already exists.
1015 A valid authentication method was not provided. Request cannot be processed.
1016 The user account has been disabled by the provider.
1017 Your login cannot be completed. A confirmation is pending for this account. Please log into http://creately.com/ in your browser to resolve this.
1018 Provided user {User ID OR User email} does not exist or is invalid.

1100 Permission Errors

Error Code Error Explanation
1101 The provided API Key is not permitted to perform the requested action.
1102 The requested action cannot be perform using the provided authentication type.
1103 The provided API Key is not permitted to perform any action on the requested user or user's data.
1104 The provided API Key is not permitted to change pay plan to the provided plan id.
1105 This provides API Key is not permitted to change the team plan to the provided team plan.
1106 This action is not permitted without a valid user. Please provide a valid User ID or User email address.
1107 User does not have the permission to perform the requested action.

1200 API Errors

Error Code Error Explanation
1201 An Internal error occurred. please try again. If continues to happen please contact Creately Support.
1202 The requested endpoint is not found or invalid.
1203 Provided action does not exist or is invalid.
1204 GET HTTP call is not supported for this action.


1400 Document Errors

Error Code Error Explanation
1401 Requested diagram does not exist.
1402 User does not have permission to open this diagram.
1403 Provided user id or email was not valid.
1404 The requested document action is currently not supported by Creately API.
1405 The document id was not provided with in the method request.
1406 Can't copy a not owned and not shared private document.
1407 A valid document name was not provided for the request.
1408 Requested project does not exist.
1409 User does not have access to get the detail of the requested diagram.
1410 A valid User list was not provided for the request. Please provide valid User ID's or Email addresses as per the method specification
1411 The request exceeds the number of users this diagram can be shared with by the current user. This user can only share with { number } more users.
1412 The requested user does not have permission to share this diagram.
1413 The requested user does not have permission to remove share on this diagram.
1414 This requested user does not have permission to create new diagrams. The user may have reached the permitted limit for creating new diagrams.
1415 This requested user does not have permission to create new private diagrams. The user may have reached the permitted limit for creating new private diagrams. Please try creating a public diagram.
1416 Provided parameter value for width and/or height is not in the valid range. Expecting a number between 100 to 8190.
1417 Provided parameter value for width and/or height is not a valid number value.
1418 The requested user does not have permission to copy this diagram.
1419 Provided document name contains invalid character(s). Please check Method specification for permitted characters in document name parameter.
1420 This requested user does not have permission to create new diagrams.
1421 The requested user (User ID OR User email) is the owner of this document. The share cannot be removed for this user.
1422 This requested user does not have permission to create new private diagrams. Please try creating a public diagram.
1423 The request exceeds the number of users this diagram can be shared with by the current user.
1424 The requested diagram is not share with user {User ID OR User email}. Cannot complete the remove share operation.
1425 The requested revision for the diagram is invalid or does not exist.

1500 Plan Errors

Error Code Error Explanation
1501 Provided Plan ID does not exist or is invalid.
1503 A valid User ID or Email was not provided for the request.
1506 The requested plan action is currently not supported by Creately API.

1600 Team Plan Errors

Error Code Error Explanation
1601 A valid User ID or Email was not provided for the request.
1602 Invalid domain name. Domain name must contain at least three letters and needs to have a '.' (period) symbol.
1603 Minimum number of seats in a new plan should be 3 or more.
1604 User is already a member of a Creately Team plan. This user cannot be upgraded again.
1605 The provided team plan definition id is invalid.
1607 Invalid value provided for number of seats. Please provide a integer that is larger than or equal to 3.
1608 Provided team plan ID does not exist or is invalid.
1609 You have exceeded the number of available seats. You can only add {no of seats} more seats.
1610 The number of seats requested to be removed exceeds the number of seats that are eligible to be removed.
1611 The number of seats requested to be removed exceeds the number of minimum seats required by the plan. At least 3 seats need to be there in a Team Plan.
1612 Domain name not provided. Please provide a valid domain which has at least three letters and a period symbol.
1613 Value provided for the email parameter is not a valid email address.

1700 User Manipulation Errors

Error Code Error Explanation
1701 Requested operation is not supported.
1702 A valid User ID or Email was not provided for the request.
1703 Value provided for the email parameter is not a valid email address.
1704 Provided email { email } is not a valid email address.
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